Digital Dashboard for Improving Pharmacy Management: A mixed-method study

Document Type : original research


1 Ph.D. in Health Information Management, Department of Health Information Technology and Management, Health Technology Assessment and Medical Informatics Research Center, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

2 Ph.D. in Medical Informatics, Department of Health Information Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran

3 Ph.D. in Toxicology and Pharmacology, Department of Clinical Toxicologist, School of Pharmacy, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

4 Ph.D. in Computer Engineering, Department of Computer Engineering, Yazd Branch, Islamic Azad University, Yazd, Iran


Aim: This study aimed to determine the performance indicators required for hospital pharmacies and design a hospital pharmacy dashboard through defining requirements.
Methods: This study was conducted in three phases in 2017. A qualitative approach was employed to collect and formulate key performance indicators (KPIs) for hospital pharmacies. A semi-structured questionnaire
was constructed to determine KPIs. The data were analyzed using framework analysis. The classic Delphi technique was used to determine the dashboard requirements. Finally, the Dashboard was designed using QlikView12 and implemented in the selected hospital. The data displayed on the pharmacy dashboard was driven by the hospital information system (HIS).
Results: The KPIs consisted of three domains including managerial, clinical, and financial indicators.
Conclusion: Pharmacy services have been affected by the complexity and diversity of drugs, clinical concerns, and costs. The dashboard can help pharmacies' managers by monitoring. The dashboard design process begins by identifying KPIs that are important to decision-makers.


Volume 1, Issue 1
November and December 2020
Pages 36-45
  • Receive Date: 26 June 2020
  • Revise Date: 14 July 2020
  • Accept Date: 25 August 2020
  • First Publish Date: 01 November 2020